Privacy Policy

1. Information We Collect

We collect information you voluntarily provide when you interact with our website or services. This includes:

• Personal Information: First name, phone number, and any details you share in the "How can we help you?" field on our contact form.
• Communication Data: SMS text messages, phone call records, and email correspondence related to your inquiry or service.
• Usage Data: Information collected automatically by your browser, including IP address, browser type, device type, pages visited, and referral source. This is collected via cookies and similar technologies.
• Location Data: General geographic area based on your IP address. We do not track precise GPS location unless you explicitly grant permission through your device.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiry and provide free estimates for handyman services.
• To schedule, coordinate, and perform services you request.
• To send SMS messages regarding your inquiry or scheduled appointment.
• To improve our website, services, and customer experience.
• To comply with legal obligations and protect our legal rights.
• To prevent fraud, abuse, or unauthorized use of our services.

3. SMS Text Messaging Consent

By checking the consent box on our contact form, you agree to receive SMS messages from HomeMate Handyman LLC regarding your inquiry. You acknowledge that:

• Message and data rates may apply.
• Message frequency depends on your inquiry and scheduling needs.
• You may opt out at any time by replying STOP to any SMS message you receive from us.
• Replying HELP will provide assistance with our SMS service.

We do not sell, rent, or share your mobile information with third parties for marketing purposes. Your SMS consent is not a condition of purchasing any goods or services.

4. Cookies and Advertising Technologies

Our website uses cookies, web beacons, and pixels (including the Meta Pixel and Google Tags) to:

• Maintain website functionality and security.
• Analyze site traffic and user behavior in the Redding/Anderson area.
• Deliver "Retargeting" ads. If you visit our site, you may see our ads on social media or other websites later.

Control: You can manage cookie preferences via your browser settings or our on-site cookie banner.

Additional Google Analytics Disclosures: Our website has Google Signals enabled. This allows Google Analytics to collect data about your traffic using Google advertising cookies and identifiers, in addition to data collected through a standard Google Analytics implementation. Google Signals associates the visitation information it collects from our site with Google information from accounts of signed-in users who have consented to this association for the purpose of ads personalization.

This data may include user location, search history, YouTube history, and data from sites that partner with Google; and it is used to provide aggregated and anonymized insights into your users' cross-device behaviors. You can manage or opt-out of this tracking via Google's My Ad Center or by using the Google Analytics Opt-out Browser Add-on.

5. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: Third parties that assist us in operating our website, conducting business, or servicing you (e.g., SMS delivery providers, payment processors, web hosting). These parties are contractually obligated to protect your information.
• Legal Compliance: When required by law, court order, or government regulation, or to protect our rights, property, or safety.
• Business Transfer: In the event of a merger, acquisition, or asset sale, your information may be transferred, subject to the same privacy protections.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Inquiries that do not result in a scheduled service are typically retained for up to 12 months. Customer service records are retained for the duration of the business relationship plus any period required by law.

7. Data Security

We implement reasonable technical, administrative, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Your Privacy Rights

Depending on your state of residence, you may have the following rights regarding your personal information:

• Right to Know: Request disclosure of the categories and specific pieces of personal information we collect about you.
• Right to Access: Request a copy of your personal information.
• Right to Delete: Request that we delete your personal information, subject to certain exceptions.
• Right to Correct: Request that we correct inaccurate personal information.
• Right to Opt Out: Opt out of the sale or sharing of your personal information. We do not sell personal information.
• Right to Limit: Limit the use of your sensitive personal information.
• Right to Non-Discrimination: Receive equal service and pricing regardless of whether you exercise your privacy rights.

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will verify your identity before processing your request and respond within the timeframe required by applicable law (typically 30 to 45 days).

9. Children's Privacy

Our website and services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

10. Third-Party Services

Our website may integrate with third-party services such as Google Maps, Google Analytics, and SMS delivery providers. These third parties have their own privacy policies governing how they collect and use your data. We encourage you to review their policies. We are not responsible for the privacy practices of third-party services.

11. Do Not Track Signals

Some browsers offer a "Do Not Track" feature. Our website does not currently respond to Do Not Track signals, but we respect your privacy choices as described in this policy and in our Your Privacy Choices page.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Material changes will be communicated through a prominent notice on our website or via SMS if you have provided your phone number.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: